Contact the VoiceScam Forum moderators

You can reach the forum moderators by email at hello@voicescam.com. The same address is used for the parent site, VoiceScam.com, so put "Forum" at the start of your subject line. That helps the message reach Lorna Pettigrew or Gareth Mwangi, the two moderators.

This is not where to report a crime

The forum cannot take crime reports, open a case, stop a payment or trace a caller. Moderators are not investigators and have no access to your bank or phone account. If you were targeted or lost money, go to the places that can act:

• Your bank or card issuer's fraud line, first and fast, if any money moved. Use the number on the back of your card or on a statement.
• The FTC at reportfraud.ftc.gov.
• The FBI's Internet Crime Complaint Center at ic3.gov.
• Your local police, if you want a police report for your bank or an insurer, or if you were threatened.
• Your phone carrier, which can take reports of scam calls and texts.

Our guides on how to report a voice scam and what to do if you were scammed walk through the order. If someone is in danger now, call 911.

Please do not email us account numbers, one time codes, passwords or scans of ID. We do not need them and cannot use them. If you send them by mistake, tell us so we can delete the message.

What to include in a message

Paste the full web address of the thread or post you mean, and say what you would like to happen: a correction, a removal, or an answer about how the forum works. For a factual correction, include the source that shows what is right. That lets us fix the post rather than debate it. Never put a full scammer phone number, bank detail or private person's name in an email if you can describe it instead.

Reporting a post

Email us with the post address and the reason. Posts that expose personal information, harass someone, advertise recovery services or give out payment details are handled first. You do not need to explain at length.

Corrections to staff answers

Staff answers should be accurate and sourced. If one is wrong, out of date or leans on a weak source, tell us. When we correct a staff post we add a visible note in the thread saying what changed, rather than editing it silently.

Removing something that identifies a person

If a post names you, shows your address or phone number, or identifies a family member, email us with the post address. You do not have to give a reason. Where a post identifies a private person, we remove the identifying details or the post. The same goes for a post that names someone as a scammer without good grounds: accusing a named individual can harm an innocent person whose number or name was spoofed.

Deleting your own posts and data

Members can edit their own posts for a limited time after posting. For a removal you cannot do yourself, or a question about what the forum holds about you, email us. The privacy page explains what is stored. Because we keep only a scrambled form of your email address, include the post address so we can find your content.

Copyright and legal notices

Send copyright notices to the same address with the subject "Copyright notice". Include the address of the material, a description of the work, your contact details and a statement that you believe in good faith the use is not authorized. Requests from law enforcement or regulators should also use a clear subject line.

Press and research

Journalists and researchers may quote public threads with a link back to the thread. If you want to contact a member, ask us and we will pass the message on. We do not share members' email addresses.

Accessibility

If any page is hard to use with a screen reader or keyboard, tell us which page and what happened. We treat it as a bug.